95% of business leaders believe generative AI is ushering in a new era of enterprise intelligence.
50% of millennial and Gen-Z workers are considering becoming freelancers or contractors.
The call center of the future will be dynamic and fluid.
If generative AI is the future of tech, the gig model is the future of work. These disruptive forces are converging to create a powerful new model for call center operations, which has long been characterized by inflexibility and dependence on traditional agent workforce with high fixed costs.
Will these new approaches completely replace traditional call center agents, or will there be a nirvana state of balance?
Join Execs In The Know, along with Sid Victor, Senior Vice President at Movate, for a compelling CX Leaders Webinar, “How Generative AI, Gig, and Traditional Support Are Shaping the Future of the Call Center,” where they explore the future of call centers and address these crucial questions.