CX Leaders Webinar - Transforming the Digital Sales Experience: How LG Electronics Is Driving Succes

What if every customer interaction on your website could drive customer loyalty by establishing deep relationships and foster personalized connections that amplify customer satisfaction and revenue growth? That’s exactly what LG Electronics accomplished by enabling chat for the sales program on LG.com.  

Join Execs In The Know to learn how LG Electronics partnered with VXI to implement the right people, process, technology, and culture and to provide expertise to design and operationalize its direct to consumer (DTC) success.

Key Takeaways:

1. Building a High-Performance Sales Team: Discover how targeted recruitment and tailored training can drive success in a DTC environment.  
2. Leveraging Technology for a Seamless Consumer Experience: Learn how migrating platforms and optimizing chatbot engagement led to higher conversions.  
3. Driving Results through Data-Driven Operations: Gain insights on measuring, analyzing, and iterating on performance for continuous growth.