The moment a customer signs an agreement isn't the finish line. It’s the beginning of the relationship. For industries where early retention is everything, the onboarding experience is one of the most strategic touchpoints a business can own.
In this 30-minute session, join leaders from Rent-A-Center (part of Upbound) and SundaySky to explore how personalized video is reshaping the customer onboarding journey by bringing greater clarity, confidence, and action to critical early customer interactions.
Hear how the Rent-A-Center team reimagined the digital agreement experience using personalized video to communicate key terms, payment expectations, and important milestones in a way that is easier for customers to understand and act on. The impact has been meaningful: measurably higher engagement, stronger early-stage payment behavior, and improved 4-week agreement retention.
Bonus for Attending: Corporate brand attendees who join the webinar will be entered for a chance to receive a complimentary registration to CRS Scottsdale. Three attendees will be selected.
Key topics:
● Why the post-agreement moment is one of the most influential points in the customer lifecycle
● How personalized video can reduce friction, build trust, and encourage action during onboarding
● What real performance data reveals about customer engagement and behavior at scale
● How organizations can extend personalized video into other lifecycle moments to support long-term retention
This session will give CX leaders a practical look at how personalized video can support better onboarding outcomes and become a repeatable, scalable business lever.