In a time when every customer interaction matters, your outsourcing strategy should do more than support — it should elevate the customer experience (CX). That means balancing cost, quality, and customer loyalty at every turn. Join fellow senior CX leaders at this exclusive, in-person Outsourcing Briefing, designed for those who want to think differently about partnerships, performance, and the alignment of contracting, culture, and communications.
Imagine a room of your CX peers, candid, focused, and ready to unpack what’s really working (and what’s not). Together, we’ll explore how to align outsourcing with evolving customer expectations, emerging technologies, and real business outcomes, all while navigating cost pressures, delivering consistent quality, and earning lasting customer loyalty in the process.