We creatively discover, humanistically design, analytically develop, and seamlessly deploy digital customer experience transformation solutions.
Where a finance and accounting (F&A) department sits in terms of digital maturity often reflects where an organization sits as a whole. As Sutherland’s ...
For many years, the hype surrounding artificial intelligence (AI) overshadowed its real-world impact. More recently, AI is delivering on its much ...
Customers expect their needs to be satisfied every time they engage with a brand. If an organization fails to deliver at any moment, it could trigger ...
For lasting brand loyalty, a strong customer engagement strategy is key. Customer engagement means creating interactions that anticipate customers’ ...
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Though the trend toward Artificial Intelligence and robots that learn from each interaction is receiving a lot of buzz, current capabilities in this regard ...
Petco is a leading pet specialty retailer that focuses on nurturing powerful relationships between people and pets. Across international offices, Petco ...
For too long, retailers have considered customer service to be only a cost. Instead, by combining it with customer experience, big data, and predictive ...
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