When customers contact a brand, they want to be treated like people, not problems. Who can blame them? Welcome to the future of customer care. There, ...

Today, 54 percent of customer service and support leaders say growth is their top priority. Just 9 percent of them prioritize cost optimization. [1] ...

For a handful of companies, the alarm clock has already gone off when it comes to the future of customer care. Where will your own company be when the ...

These days, technology change seems to be outpacing the passage of time. Advances are coming at us faster than our ability to keep up. Another year has ...