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  • Pathlight Extends Platform with New AI-enabled Quality Assurance and Announces Workforce Management

    SAN FRANCISCO—June 21, 2022—Pathlight, the leader in Performance Intelligence, today unveiled at CCW Las Vegas new additions to their platform including AI-enabled Quality Assurance (QA) and Workforce Management (WFM) to help businesses improve customer experience and maximize team productivity. The intelligent, easy-to-deploy QA platform leverages AI to automate quality assurance processes across email, chat and phone conversations to ensure customer service interactions meet company standards and customer expectations. 
  • Pathlight Named 2021 CCW Excellence Awards Winner for Workforce Innovation of the Year

    SAN FRANCISCO, Dec. 16, 2021 /PRNewswire/ -- Pathlight, a SaaS platform that helps organizations enabling customer-facing teams to manage performance faster than ever before, today announced its groundbreaking Realtime Performance Management (RPM) has been recognized as the “Workforce Innovation of the Year” by the CCW Excellence Awards.

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