In today’s digital age, artificial intelligence (AI) has transitioned from a mere trend to an essential component of customer service solutions. At OP360, ...
When generative AI was thrust into the tech limelight in late 2023, it was like meeting that hotshot new hire at the office—someone ready to shake things ...
The Philippine IT-BPM Industry in Numbers According to the IT and Business Process Association of the Philippines (IBPAP), the Philippines commands ...
Beyond the chime of festive bells and the melodies of carols, the tune of the holidays reverberates with sales pitches and “buy now, pay later” deals. ...
In your healthcare practice, every phone call matters. Missed calls mean missed opportunities—for appointments, medical advice, or billing support. Yet, ...
The Year of the Wood Dragon 2024 is the year of opportunities and evolution. In the Business Process Outsourcing (BPO) industry, this theme means technological ...
As winter wraps us in its embrace, we remember that the season is not just about the cold; it’s about warmth and giving. The same is true of big companies. ...