A BPO Partner who designs customer experiences that are human centered and easy to navigate.
As the number of confirmed cases of COVID-19, or coronavirus, increases across the United States and around the world, businesses are expressing ...
It’s a simple fact: Today’s data-driven organizations outperform their competitors—up to 23 times, according to McKinsey Research. But many of today’s ...
Why is Jamaica such a desirable nearshore customer service support location? On November 20, HGS hosted a webinar featuring speakers to address ...
Hinduja Global Solutions (HGS) has launched HGS Digital, a new practice focused on providing high-end digital strategy and transformative digital-first solutions.
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With the vast lift and shift of brick-and-mortar contact center employees to an at-home environment, supervisors and their team members are quickly learning how to adapt. Because working from home as well ...
When you reach out to a company to acquire information or resolve an issue, you might picture the assigned customer service agent sitting in a busy contact center. But now, with modern advancements in ...
Today’s customers are spending a lot of their time texting. In fact, according to Harris Poll, 64% of consumers with texting capabilities would prefer to use texting over voice. Are you speaking their ...
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