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How do I operate effectively in a remote environment?

The 2020 pandemic imposed a new reality on contact centers turning its business model upside down. While initially thought to be a short-term solution ...
Make way for the metaverse: Plan now for the new CX universe

The divide between the reel and real world is fast closing. The metaverse, a concept first depicted in the iconic The Matrix movie more than 20 years ...
CX Survival Strategies to Leverage New Buying Behaviours

About this online panel discussion As brands continue to navigate the new and evolving landscape of buying behaviours, understanding digitally driven ...

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Latest News from HGS

HGS Placed in the 2021 Gartner Magic Quadrant for Customer Service BPO

HGS Recognized for Completeness of Vision and Ability to Execute

CHICAGO – Feb. 12, 2021 – Hinduja Global Solutions (HGS) (listed in BSE & NSE), a leading and innovative provider of solutions in business process management (BPM) and digital user experience solutions, today announced that HGS has been positioned by Gartner as a Leader in the February 2021 Magic Quadrant for Customer Service BPO. The evaluation was based on specific criteria that analyzed the company’s overall completeness of vision and ability to execute.

HGS Unveils HGS Digital to Provide Intelligent Innovation Solutions for Enterprise Clients

Hinduja Global Solutions (HGS) has launched HGS Digital, a new practice focused on providing high-end digital strategy and transformative digital-first solutions.

HGS Resources

Voice and chat agents conquer virtual hurdles with ...

Posted in: HGS (Hinduja Global Solutions)

Since 2017, HGS has provided an award-winning telecommunications organization with customer inquiry assistance regarding billing, tech support, sales, and retention. This major provider of high-speed internet, ...
Using technology to drive positive brand sentiment ...

Posted in: HGS (Hinduja Global Solutions)

Machine learning and agent training drives 400% increase in productivity Overview A food and beverage (F&B) giant was struggling with its social media management and negative sentiment around the ...
Fortune 10 retailer supercharges social strategy to ...

Posted in: HGS (Hinduja Global Solutions)

In-channel resolution leads to over 35k social media queries resolved in 24 hours This Fortune 10 retailer was struggling with a social strategy that would resonate with the digital needs of today’s new-age ...

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Do You Know HGS?

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CX Leaders Trends & Insights: Consumer Edition

HGS is a proud sponsor of Execs In The Know's new CX Leaders Trends & Insights: Consumer Edition report.

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**Top 5 Customer Experience Trends Of 2021**

HGS

HGS Blogs

How do I operate effectively in a remote environment?

Make way for the metaverse: Plan now for the new CX universe

CX Survival Strategies to Leverage New Buying Behaviours

Latest News from HGS

HGS Placed in the 2021 Gartner Magic Quadrant for Customer Service BPO

HGS Unveils HGS Digital to Provide Intelligent Innovation Solutions for Enterprise Clients

HGS Resources

Voice and chat agents conquer virtual hurdles with ...

Posted in: HGS (Hinduja Global Solutions)

Using technology to drive positive brand sentiment ...

Posted in: HGS (Hinduja Global Solutions)

Fortune 10 retailer supercharges social strategy to ...

Posted in: HGS (Hinduja Global Solutions)

Do You Know HGS?

Video

CX Leaders Trends & Insights: Consumer Edition

Members with Insight

Execs In The Know, LLC

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