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Correct call center staffing: A critical solution to travel’s post-pandemic CX crisis

Article originally published on Hospitality Technology Written by Dan Fernandez Shared by HGS in Press Coverage ...
Office-to-home cloud migration with 85% CSAT and $184K annual savings

HGS Digital and Twilio implement on-cloud solution for consumer electronics giant in 27 days. Overview When a large U.S. consumer electronics ...
CLIENT SUCCESS STORY: Innovation journey takes flight with tech and training HGS delivers a decade of first-class customer experience for CPG brand

HGS delivers a decade of first-class customer experience for CPG brand True innovation is a journey, not a destination. That’s ...

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Latest News from HGS

HGS Placed in the 2021 Gartner Magic Quadrant for Customer Service BPO

HGS Recognized for Completeness of Vision and Ability to Execute

CHICAGO – Feb. 12, 2021 – Hinduja Global Solutions (HGS) (listed in BSE & NSE), a leading and innovative provider of solutions in business process management (BPM) and digital user experience solutions, today announced that HGS has been positioned by Gartner as a Leader in the February 2021 Magic Quadrant for Customer Service BPO. The evaluation was based on specific criteria that analyzed the company’s overall completeness of vision and ability to execute.

HGS Unveils HGS Digital to Provide Intelligent Innovation Solutions for Enterprise Clients

Hinduja Global Solutions (HGS) has launched HGS Digital, a new practice focused on providing high-end digital strategy and transformative digital-first solutions.

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Using technology to drive positive brand sentiment ...

Posted in: HGS (Hinduja Global Solutions)

Machine learning and agent training drives 400% increase in productivity Overview A food and beverage (F&B) giant was struggling with its social media management and negative sentiment around the ...
Fortune 10 retailer supercharges social strategy to ...

Posted in: HGS (Hinduja Global Solutions)

In-channel resolution leads to over 35k social media queries resolved in 24 hours This Fortune 10 retailer was struggling with a social strategy that would resonate with the digital needs of today’s new-age ...
Office-to-home cloud migration with 85% CSAT and $184K ...

Posted in: HGS (Hinduja Global Solutions)

HGS Digital and Twilio implement on-cloud solution for consumer electronics giant in 27 days. Overview When a large U.S. consumer electronics company needed an office-to-home migration with ...

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**Top 5 Customer Experience Trends Of 2021**

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HGS Blogs

Correct call center staffing: A critical solution to travel’s post-pandemic CX crisis

Office-to-home cloud migration with 85% CSAT and $184K annual savings

CLIENT SUCCESS STORY: Innovation journey takes flight with tech and training HGS delivers a decade of first-class customer experience for CPG brand

Latest News from HGS

HGS Placed in the 2021 Gartner Magic Quadrant for Customer Service BPO

HGS Unveils HGS Digital to Provide Intelligent Innovation Solutions for Enterprise Clients

HGS Resources

Using technology to drive positive brand sentiment ...

Posted in: HGS (Hinduja Global Solutions)

Fortune 10 retailer supercharges social strategy to ...

Posted in: HGS (Hinduja Global Solutions)

Office-to-home cloud migration with 85% CSAT and $184K ...

Posted in: HGS (Hinduja Global Solutions)

Do You Know HGS?

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