With a laser-like focus on customer experience, contact centers must find unique ways to differentiate themselves from the competition and measure performance against customer satisfaction. This puts data ...

With an estimated 3 billion people using social media this year, it’s not surprising that more customers are using it to connect with businesses when they have questions, compliments, or complaints. Customers ...

This white paper aims to help those enterprise contact center operators unfamiliar with outsourcing in making the right decision for their respective organizations, in order to make sure that their Business ...