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  • Posted in: Genesys

    Although every industry has its own unique set of intricacies when it comes to delivering on customer experience (CX) expectations, there are some common threads. Regardless of vertical, consumers continue ...

  • Posted in: Genesys

    CX defines brand success for consumers today The COVID-19 pandemic has profoundly affected the ways in which people live. Lockdowns, remote working, concern for friends and family, juggling childcare, ...

  • Posted in: Genesys

    We’re in an experience economy where customer loyalty leaders are best positioned to win in the long term. Building loyalty and trust starts with empathy toward customers and employees. DOWNLOAD ...

  • Posted in: Genesys

    Forget antiquated success measures. The world of CX has evolved. Experience is now the key differentiator — and measuring it requires more than a single score. The world of CX is evolving fast. The metrics ...

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