Concentrix brings together unmatched talent and all the tools and capabilities to power the greatest customer engagement.
Chad welcomes Jyllene Miller to discuss how Concentrix, a company that specializes in customer engagement ...
"Business as usual” is gone – along with the days when CX surveys could almost run on autopilot. Customers’ ...
To capture customers’ hearts and a leading position in the marketplace, companies need to look beyond ...
Data is key to understanding customers and predicting behavior, intent and outcomes. But can customer experience analysts replicate the modern success ...
As the business world ups its competitive game for a digital age, customer satisfaction can no longer be treated as merely nice to have, or as an ...
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