Concentrix brings together unmatched talent and all the tools and capabilities to power the greatest customer engagement.
Wondering how the pandemic has changed customer expectations and CX strategies? Well, we examined a wealth ...
According to a leading research firm, only 20% of text analytics solutions deliver business outcomes. ...
Learning from Leaders: Fifth Third Bank modernized their VOC program and switched to ConcentrixCX. In ...
Artificial intelligence (AI) is radically changing the CX landscape, creating new opportunities for customers to engage with brands, where they want to ...
Concentrix hosted our first Environmental Sustainability Roundtable on July 16, 2021, bringing together a group of like-minded clients for some good, ...
The onset of coronavirus required us all to become crisis management experts overnight. Now, after more than a year of upheaval and change, the world ...
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