Concentrix is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands.
Decode your financial services VOC program by prioritizing customer pain points. Download the eBook ...
Gain insight into the lived experience of trust and safety experts and the impact of wellness interventions. ...
How to up-level your voice of the customer (VOC) program for a next-level CX journey. Download ...
Our three-phase approach to CX transformation for enterprise-wide impact. Download the eBook:
Discover how automation and artificial intelligence are modernizing interactions to enable better CX. ...
Concentrix is proud to be recognized by the 2023 SEAL Business Sustainability Awards for its environmental awareness and education platform, the Concentrix Carbon Challenge Portal. The portal was awarded with the SEAL Environmental Initiative Award, an achievement that honors specific environmental and sustainability initiatives that address our current ongoing climate crisis.
Concentrix Corporation announced they have entered into an agreement to combine with Webhelp in a transaction valued at approximately $4.8 billion, including net debt. Webhelp is a recognized leader in the market, specializing in CX, sales, marketing, and payment services with a strong client and delivery footprint in Europe, Latin America, and Africa.
As the world becomes more and more digital-first, customers aren’t the only ones opting for easy, digital experiences. Brands are too. Companies looking ...
Retail loyalty programs have historically offered simple transactional benefits such as free shipping, discounts, rewards, free gifts, point collection, ...
Our client, one of the largest credit unions in the United States, has been working with Concentrix for two decades. Back in 2013, when IVR technology ...
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