Know It All (KIA), is our exclusive online community where executive CX end users from corporate brands work together to solve challenges, build strategies, and position for the future.
Join us at Customer Response Summit Coronado, California, October 24-26, 2022. Kick back, put your feet in the sand, and soak up the CX inspiration we all value from CRS.
Are you a CX Leader at a consumer brand? Request to join the community to access content from our private discussion forums.
Happy Monday all, to both those here in Denver for #CRSDenver and those elsewhere. I just had the pleasure of co-hosting the #GigEconomy Group meeting with @Sue Morris of Microsoft, and @Lisa Oswald from Travel Zoo. We had a packed room representing many brands and industries, as well...
This past week we had our first QBR with our Gig partner. As I have mentioned in one of my earlier blogs, at Sun Basket we started our first pilot of gig work about 18 months ago, and after spits and spurts of tweaking the approach, began in earnest in January of this year. In many respects this...