At our recent CX Gig Workforce Briefing at Microsoft HQ in Redmond, WA, we learned one thing for sure: There are as many possible applications of the gig workforce for customer experience as there are corporate use cases - and the number of brands sourcing gig workers for customer service and...
Happy Monday all, to both those here in Denver for #CRSDenver and those elsewhere. I just had the pleasure of co-hosting the #GigEconomy Group meeting with @Sue Morris of Microsoft, and @Lisa Oswald from Travel Zoo. We had a packed room representing many brands and industries, as well...
Amid record-low unemployment and rapidly evolving attitudes toward work, more brands are looking to gig workers to fill traditionally full-time roles. How is this emerging trend impacting customer experience? We asked community member @Brett Frazer , Head of Customer Service at Sun Basket, to...
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