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Blog Entry
How to Stay Connected With Customers Virtually When They’re Stuck at Home

Consumers are staying home, and it looks like that might not change any time soon. But what also isn’t changing is customers’ high expectations for quality service. This creates a particularly unique challenge for brands that are more accustomed to serving customers face to face as they move to...


Blog Entry
Demystifying Customer Service Channels: How to Choose the Best Ones for Your Business

The word channels once meant something very simple. When I was a kid, it literally referred to the four television channels in existence: ABC, CBS, NBC and, of course, PBS — home of Mister Rogers and Sesame Street. Today, in the business world at least, the word channels has a...


Blog Entry
3 Awesome Benefits of the Amazon Connect + Helpshift Integration

We’ve got big news today at Helpshift! We just launched a new integration between Amazon Connect and our own digital customer support platform that you all know and love. We’re pretty excited about it, and we want you to be too, so we’ve put together a brief explainer to show you everything...