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  • The COPC Standards Committee Welcomes Scott Horace

    The COPC Standards Committee is a group of global leaders that oversees and maintains the COPC Customer Experience (CX) Standard, recognized as the industry standard for managing and improving CX operations since 1996.

    Scott Horace brings 25+ years of experience in the customer service industry to the COPC Standards Committee. As the Senior Vice President of Global Consumer Support Services at Mastercard, Horace implemented innovative solutions that improved the overall customer experience and increased customer satisfaction. His extensive knowledge of customer service operations and commitment to excellence will be invaluable to the COPC Standards Committee.

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