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  • Posted in: COPC

    More than ever before, consumers have more channel options available to them when interacting with organizations, and they are increasingly using multiple channels to attempt to resolve their issues. ...

  • Posted in: COPC

    Quality Management (QM) Programs are essential for management to improve performance, increase customer satisfaction, and reduce business costs. For example, recent research has found that 70%* of customers ...

  • Posted in: COPC

    An Engaged Employee is a Customer Champion Employee Engagement: The emotional commitment employees have with their organization. Emotionally engaged employees genuinely care about their work and organization. ...

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COPC Inc. provides superior consulting, training, certification and research for contact centers. Below are short summaries of two of our most popular courses, COPC® Best Practices for Customer Experience Operations and COPC® Lean Six Sigma for Contact Centers – Yellow Belt. We hope to see you in one of our courses soon!

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