COPC Blogs

COPC Resources

  • Posted in: COPC

    More than ever before, consumers have more channel options available to them when interacting with organizations, and they are increasingly using multiple channels to attempt to resolve their issues. ...

  • Posted in: COPC

    Quality Management (QM) Programs are essential for management to improve performance, increase customer satisfaction, and reduce business costs. For example, recent research has found that 70%* of customers ...

  • Posted in: COPC

    An Engaged Employee is a Customer Champion Employee Engagement: The emotional commitment employees have with their organization. Emotionally engaged employees genuinely care about their work and organization. ...

Announcements List

  • Michelle Martinez - Head of Customer Experience

    I can't say enough great things about the CXSS team, an I'm not an easy grader. I engaged CXSS to help our start-up select the right BPO partner for us. We were looking for a highly competent team in a niche field, at a reasonable price (more focus on empathy and problem solving approach than pricing). Tom did all the heavy lifting, pushing, hard question-asking and always made himself available for discussion. He made me feel like we were his only client and was always two steps ahead of me, so I never had to ask what's next.
  • Paul C. Marino - Director of CXC at Large National Bank

    When we decided to begin a search for a new nearshore BPO partner, we didn't know where to start. I had experience working with BPO partners, but only knew about the larger BPO companies and didn't think they were a fit for our size, I reached out to Jeff Bubak, a colleague from many years ago, and Tom Silzell, founder of CX Solution Source to better understand if their model would benefit me. After hearing about their approach, experience, and the specific information they shared on every nearshore market, I was convinced they were a great fit to help me find a great BPO Partner.

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COPC Inc. provides superior consulting, training, certification and research for contact centers. Below are short summaries of two of our most popular courses, COPC® Best Practices for Customer Experience Operations and COPC® Lean Six Sigma for Contact Centers – Yellow Belt. We hope to see you in one of our courses soon!

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