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  • Posted in: COPC

    As we shift into 2021, things are starting to settle down, and we now have a better picture of the lasting effects of the pandemic on business models and performance stability. So now, what should be the ...

  • Posted in: COPC

    The mission of every Customer Experience (CX) leader is simple — to fulfill the needs of customers quickly, cost effectively, and with as little customer effort as possible. The path customers take to ...

  • Posted in: COPC

    Author: Judi Brenstein, Director, COPC Inc. Satisfying customers who interact with your contact center is not merely the result of having good processes (although effective processes are needed). You ...



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Videos

COPC Inc. provides superior consulting, training, certification and research for contact centers. Below are short summaries of two of our most popular courses, COPC® Best Practices for Customer Experience Operations and COPC® Lean Six Sigma for Contact Centers – Yellow Belt. We hope to see you in one of our courses soon!


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