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  • Posted in: COPC

    For years now, Work-At-Home (WAH) staffing models have disrupted many industries and departments, including the customer experience (CX) space. These changes have impacted organizations, both large and ...

  • Posted in: COPC

    Delivering an excellent experience to customers requires a high level of service and quality. To achieve this, Groupon needed to strike a balance between efficiency, cost, accessibility and investment ...

  • Posted in: COPC

    Like the service journey itself, the business of customer experience (CX) is always evolving. To provide clients with unparalleled access to both our people and services, we’ve virtualized many of our ...

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