Customer expectations aren’t waning—especially when they contact you. With an ever-increasing volume of customer interactions reaching the contact center, brands need to be able to respond to and resolve inquiries quickly. According to research from Execs In The Know , 1 54 percent of...
by Orr Rachlevsky January 12, 2022 Is your business ready to comply with the new FDCPA requirements? NEVA can help. Regulation F to 12 C.F.R. 1006, which was enacted by the Consumer Financial Protection Bureau (CFPB), is the first set of comprehensive federal debt collection...
Human resources come with a large volume of paperwork, processes, and countless interactions between employees and the department. It’s only logical for the industry to tap into artificial intelligence (AI) and machine learning (ML) to streamline recruitment and employee management processes,...
Consumers use online platforms due to their convenience and on-demand services. Nowadays, you can buy various products and services ranging from daily groceries to home services, or even high value purchases such as homes and automobiles. The global retail and e-commerce industry has seen...
Opus Research’s report evaluated 13 firms to better understand enabling platforms & technology, integration points & scalability, track record and future vision for enterprise-scale conversational AI. For the fourth consecutive year, Opus Research has named Nuance the highest-rated...
In this moment of crisis, when the majority of the population is self-isolating at home, technology is an even more vital tool for streamlining crisis communications between companies, their teams and their customers. Prior to the COVID-19 pandemic, IDG's 2019 Digital Business reported 91% of...
For many years, the hype surrounding artificial intelligence (AI) overshadowed its real-world impact. More recently, AI is delivering on its much discussed promise . This shift has resulted from an exponential increase in both computing power and available data. Today, 40% of marketing and...
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