The Philippines is a leading destination for cost-efficient outsourcing due to its significantly lower labor costs, offering up to 70% savings on labor expenses across various sectors. With an average annual salary of $7,000 USD, the country provides substantial cost savings without sacrificing...
The Philippine Advantage eBook -20 April 2024-.pdf
The Philippine IT-BPM Industry in Numbers According to the IT and Business Process Association of the Philippines (IBPAP), the Philippines commands an 18% global market share in customer experience, standing tall in IT & digital services, healthcare services, and employee satisfaction...
Healthcare providers in the US struggle with dropped calls when engaging patients over the phone for appointments. Stats show 15-30% of calls get abandoned, leading to a 15% revenue loss due to missed appointments. This affects patient care and frustrates patients, impacting scheduling and...
Beyond the chime of festive bells and the melodies of carols, the tune of the holidays reverberates with sales pitches and “buy now, pay later” deals. In 2023, consumers jammed to this music earlier than expected. Let’s dive into some of these key insights and learn a better way to prepare for...
The contact center is a critical touchpoint between a customer and your brand. In an era where customer experience is everything, your call center strategy can dictate the effectiveness of your customer engagement ecosystem. Proficiency in all aspects of call center operations is crucial for...
05-07-2024 | 01:00 PM - 02:30 PM ET
Ready to lead the charge in next-generation customer experiences? This session will explore how integrating generative agents into your CX strategy can transform your approach to voice self-service, paving the way for deeper customer connections and innovative service solutions. Join Execs...
04-25-2024 | 01:00 PM - 02:30 PM ET
Brands require innovative customer service teams to meet rising customer expectations and adapt to changing business demands. CX leaders play a crucial role in fostering a culture of change by advocating for customer-centric approaches that drive innovation. In a recent panel at ...
Today’s brands face the challenge of balancing growth with limited resources. How can teams scale operations without inflating costs and maintain personalized customer experiences ? In a recent panel at Gladly Connect Live 2024 on “Doing More With Less,” CX leaders from Crate &...
AI has become an integral part of the modern business landscape, with some brands already leveraging its power to transform their operations. In a recent Gladly Connect Live 2024 panel , CX leaders from three brands — Rothy’s , Breeze Airways , and BSN Sports — discuss their...
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