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Helpshift

Helpshift enables brands to deliver superior digital customer service by combining asynchronous messaging, intelligent automation, and data-rich conversations.


Blog Entry
Pizza Hut’s Paul Brandt on Delivering a Feeling, One Pie at a Time

Not everyone gets to grow up and take a job they love with a brand that gave them the warm fuzzies as a child. By that standard @Paul Brandt , who joined Pizza Hut as VP of Customer Experience in April 2019, is one lucky guy. In this interview, he explains how the brand’s employee-first...

Emily Cowan's profile image

Blog Entry
Demystifying Customer Service Channels: How to Choose the Best Ones for Your Business

The word channels once meant something very simple. When I was a kid, it literally referred to the four television channels in existence: ABC, CBS, NBC and, of course, PBS — home of Mister Rogers and Sesame Street. Today, in the business world at least, the word channels has a...


Blog Entry
Customers: 5 Ways to Survive the Holidays with Zero Conniption Fits

Here we go! The holiday season is upon us, and with it, all the headaches and hassles it brings. If you’re not waiting in an endless line so your kids can squirm in Santa’s lap, you’re on hold with a retailer fuming about a delayed shipment. From Black Friday to the crowded Christmas tree lot,...


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Officium Labs

We are a CX Think Tank building tomorrow’s socially conscious customer experience marketplace.


Blog Entry
3 Awesome Benefits of the Amazon Connect + Helpshift Integration

We’ve got big news today at Helpshift! We just launched a new integration between Amazon Connect and our own digital customer support platform that you all know and love. We’re pretty excited about it, and we want you to be too, so we’ve put together a brief explainer to show you everything...


Blog Entry
TeamSnap’s April Eastburn on the Power of Empathy in Customer Experience

Being a consumer yourself doesn’t necessarily make you an expert in customer experience, because great CX starts by putting yourself in someone else’s shoes. @April Eastburn , Customer Experience Manager at sports team management app TeamSnap , learned this lesson early thanks to an...

Emily Cowan's profile image

Blog Entry
Level Up Your Customer Experience With AI

In a world of on-demand delivery and television on tap, customers today are starting to expect near-immediate satisfaction in all aspects of their lives. And that poses an interesting challenge for companies trying to deliver to their customers’ satisfaction—how can you provide quick resolution...


Blog Entry
Conversations with Clients: Du Duo, Shouqi Limousine & Chauffeur

“It is a great honor for Shouqi Limousine & Chauffeur to be certified to the COPC Customer Experience Standard. Our customer service centre provides services to both customers and drivers. Efficiency is important, but quality is what all Shouqi staff pursue. I hope we are ready to offer warm...


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