Virtual Roundtable - Critical Considerations for Deploying & Scaling GenAI in Your CX Journey

For CX leaders, the integration of GenAI presents a transformative opportunity for customer experience innovation. However, few leaders are confident in moving from proof of concept through to production—especially at scale.  

Execs In The Know invites you to join this Virtual Executive Roundtable to discuss "Critical Considerations for Deploying & Scaling GenAI in Your CX Journey" on May 16, 2024 (1:00 PM – 2:30 PM ET). We’re bringing CX leaders together from the world’s top brands to dissect the nuances and challenges of deploying and scaling GenAI within a customer service environment.  

We’ll be discussing topics like these and more: 

• Deciding How and Where to Deploy AI: How to identify high-impact areas for AI integration in customer service workflows and throughout the customer journey to enhance efficiency and CSAT. 
• Pros and Cons of Immediate vs. Strategic Deployment: How to evaluate the benefits of early adoption vs. waiting for the technology to mature. 
• Build vs. Buy: Weighing the advantages of developing in-house solutions against purchasing or subscribing to third-party AI tech. 
• Avoiding Vendor Lock-In: Strategies for maintaining flexibility in AI deployments to ensure future adaptability and cost-effectiveness. 
• Scaling AI Programs and Measuring Success: Best practices for expanding AI initiatives and defining KPIs to assess CX impacts. 

This Virtual Executive Roundtable promises to be an invaluable exchange of ideas and strategies for leaders seeking to leverage GenAI to redefine customer service standards.