The CX & EX Connection

Starts:  Mar 24, 2022 11:30 AM (ET)
Ends:  Mar 25, 2022 01:30 PM (ET)

The changes and challenges of the past two years have led many organizations to place greater emphasis on the health and wellbeing of employees, and the benefits of these efforts have been far reaching. Customer experience (CX) leaders are embracing the fact that a positive employee experience is an effective means for improving the experience of their customers. Simply stated, satisfied agents make for satisfied customers.

Join us March 24th, along with a soon-to-be-named senior CX leader and practitioner, 20-30 of your peers, and a panel of CX industry experts to discuss practical ways of enhancing the customer experience by emphasizing the employee experience.

We’re sure to uncover topics during the Briefing that you are passionate about, so we’ve reserved time to dig in deeper on the 25th.

As a corporate brand CX leader, when registering for the Briefing, let us know if you plan to join us for the 1-hour post-briefing, corporate-only discussion the following day. The goal of this session is to have a candid conversation with corporate-only attendees about key takeaways from the previous day’s knowledge share. Additionally, during Friday’s discussion, the floor will be open for you to bring forth additional questions or topics that you wish to address with your peers.

Along with our guest host and Chad, the Panel will share their breadth and depth of insights.

Some possible discussion topics of the day could include:

  • Reducing employee effort and improving efficiency and performance
  • Cultivating employee engagement, wellness, and cultural immersion
  • Capturing and actioning employee feedback
  • Maximizing the work-from-home workspace
  • Recruiting, hiring, training, and coaching best practice


Online Instructions:
Login: Login instructions will be emailed once you've registered.
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