In an era where data, technology, artificial intelligence (AI), and human expertise converge, CX leaders have an opportunity to shape the digital experiences of tomorrow. This transformation is about adopting new tools and leveraging the synergy of these elements to optimize and curate frictionless customer journeys.
With dramatic new advancements in AI-powered capabilities, the cumulative impact will provide companies with nuanced insights on buyer journeys, predict customer behaviors, optimize inefficient business processes, and ultimately help companies provide tailored services and experiences. The possibilities are vast and exciting.
Join Jeff Judd, Sr. Director, Partnership Optimization at Hilton Grand Vacations and Himadri Sarkar, EVP Global Consulting with Teleperformance as they discuss new capabilities, emerging trends, and best practices as we enter a new era of personalized, hyper-efficient digital business operations.
CX Leaders will:
- Explore the current state of AI-powered customer engagement and its adoption Understanding the convergence of data, technology, AI, and people in reshaping customer journeys
- Actionable insights on the role of predictive analytics in forecasting customer behavior and trends
- Leveraging the power of data to understand the role personalization plays in digital experiences today
- Best practices for fostering a culture of innovation within your organization to continually adapt to the evolving landscape of digital customer experiences