Finance and Insurance Execs:
Join us for an interactive customer experience (CX) Executive Roundtable, “Building Customer Experiences that Balance Security with Ease of Use,” taking place on Tuesday, December 7th. According to the 2021 CX Leaders Trends & Insights Consumer Report, ease of use was identified as the number one factor in determining a customer’s preferred channel. With the accelerated adoption of digital financial transactions, it is paramount to ensure you can deliver an experience that is both secure and easy.
Join Simon Marchand, Chief Fraud Prevention Officer at Nuance, as he leads an engaging, interactive discussion aimed at eliminating customer experience pain points associated with identity theft and account fraud. Learn how banks, capital markets, financial insurance, credit cards, and payment processors are adopting voice, conversational, and behavioral biometrics to expedite and simplify authentication while
also enhancing fraud prevention. During our time together we will be discussing how a comprehensive approach to fighting fraud, including AI-powered biometric authentication and proactive fraud detection, can lead to better experiences for both customers and agents.
Please join us to discuss:
- How biometrics can become a critical tool for improving security and providing a richer customer experience
- How AI can help put the focus on people and networks rather than the transactions
- How solutions that are free of passwords create enhanced security while delivering seamless customer experience
As our guest, you’ll receive a special event package and an overview of fellow attendees so you can make meaningful connections!