Vistio is a contact center technology solution that uses next-best-action guidance and automation to help agents confidently provide quick and accurate resolution to customer inquiries, simplifying the agent’s job and reducing the guesswork and stress of handling customer interactions.
The HFS OneOffice™ Hot Vendors are an exclusive group of emerging service and technology providers set to impact and disrupt the market. HFS analysts ...
It goes without saying that the primary goal of contact centers is to provide exceptional customer service. But what’s simply stated isn’t always so easily ...
Today we have on the pod, Michele Rowan, who is a CX executive with 20-plus years of experience in strategy, implementation, and optimization, both of ...
Tips, insights, and expert advice on how to manage a remote contact center that results in happy managers, happy agents, happy customers
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