Vistio is a contact center technology solution that uses next-best-action guidance and automation to help agents confidently provide quick and accurate resolution to customer inquiries, simplifying the agent’s job and reducing the guesswork and stress of handling customer interactions.
Understanding what matters to agents is important, now more than ever. If agents aren’t satisfied with their work or connected to their contact center’s ...
Watch to the full podcast here: Or click here to just listen to the audio. What a great episode today! Sheri Kendall , leader of ...
Let’s start with what training looks like in most contact centers: new agents sitting in rows of chairs facing a PowerPoint presentation, frantically typing ...
Tips, insights, and expert advice on how to manage a remote contact center that results in happy managers, happy agents, happy customers
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