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Author: Clémentine Gauthier In 2001, the United Nations established June 20 as World Refugee Day, in recognition to the strength of the refugees who have fled conflict and persecution in their country, hoping to rebuilding their future across borders. Leaving behind family, friends, work, and home is never an easy decision. In the process of abandoning one’s culture and history, part of a person’s identity also gets lost in the way. It was only despair that made 43-year-old Eddie Godoy Villegas decide to leave Venezuela and move to Colombia with his wife and 6-year-old daughter in 2015, giving up a 25-year career working for energy and telco industries. ...
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This article was written by Paul Joustra, Head of Transformation at Teleperformance. The more satisfied a customer is, the higher the chances they will make another purchase. And very satisfied customers often become advocates. But since the beginning of the pandemic, a significant change in customer behavior has taken place worldwide. Customers have gone digital — and will stay digital. To ensure satisfaction and loyalty, businesses must meet the customers where they are and deliver experiences at the speed of customer demand. Customer Engagement Trends Are Here to Stay According to the recently released State of the Customer Engagement Report ...
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3/25/2021 2020 was a year marked with extreme challenges that dramatically changed the way we live our lives. As the world continues to rebuild after a global pandemic impacted families and communities, the Teleperformance teams remain steadfast in helping and supporting those in need. For Teleperformance, the power of generosity was stronger than ever with our employees all over the world united in creating a positive difference, especially at a time of uncertainty. We believe that we are all capable in making a difference in the world we live in, and whatever we can share—no matter how big, no matter how small—can go a long way in helping communities ...
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4/6/2021 2020, what a year it has been. We all found different forms of coping to deal with the challenges of living with a global pandemic lurking—for some, it’s learning to cook, or reading books, or binge-watching a TV series. For most, one best way of “escaping” comes in the form of playing video games, and it is totally understandable: reaching for that controller can really be quickest way to achieve even just a tinge of control in times of uncertainty. The lockdown period across many households can be called “The Rise of Games.” As we pivoted to spending more time indoors, video games were played, board games were rediscovered, and online games ...
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3/16/2021 In the final quarter of 2020, the Teleperformance Customer Experience Lab (CX Lab) surveyed 51,919 people from 13 different countries and asked about their experience with companies in 19 different industries. The survey featured a wide array of dimensions and offers insight into channel preferences and brand perception at the end of 2020. Because the most important social and business event of 2020 was the global COVID-19 pandemic, we took a subset of the survey and asked them specific questions about how this crisis has changed their behavior or outlook as consumers. This article refers to the 17,602 consumers who specifically answered questions ...