We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty levels brands need to thrive and grow while improving efficiency and reducing costs.
Providing remarkable customer experiences is the mission that guides everything ResultsCX does on behalf of our clients. It’s in our DNA. Recently, ...
When it comes to member support and customer care, healthcare is different. These interactions are rarely just transactional—a person’s well-being and ...
When we talk about intelligence in the context of our businesses and industries, it’s best we first establish what is meant when we say “intelligence.” ...
The COVID-19 pandemic has shifted the way we approach healthcare, and the upcoming resumption of Medicaid redeterminations is no exception. In 2020, the federal government declared a Public Health Emergency ...
CASE STUDY The Challenge: Customer care performance did not meet client and customer expectations, demonstrated by: Poor service quality Low CSAT scores High call abandonment rates Download ...
CASE STUDY The Client: The client, a renowned Fortune 500 company, is a home improvement specialty retailer operating throughout North America and beyond. Since 2017, ResultsCX has been a valued partner ...
Join the ResultsCX team at CCW 2023 for our VIP Happy Hour. Let's celebrate a great year of providing exceptional CX! Register now.
Exciting news! We have just completed the rebranding of our former 60K operations in Bulgaria under the ResultsCX name. Our customer support operations in Sofia and Plovdiv will continue to provide the same high-quality support in English and other languages that our clients have come to expect and value from our Bulgaria-based employees. #Outsourcing
An alumnus of HHS, CMS, and McKinsey, Paul has advocated for consumer empowerment in healthcare. His most recent book about the COVID-19 vaccine program leadership ‘Warp Speed’ has generated rave reviews as a case study in masterful crisis management that optimized efficiency and maintained stringent standards in a highly regulated industry.
To meet Paul, email jim.gallagher@results-cx.com to make it happen!#Leadership
Recognition as Outsource Partner of the Year – Healthcare is a testament to the innovation with which ResultsCX approaches its work for clients across the healthcare spectrum. By focusing on empathy-based support, ResultsCX ensures that interaction with health plan members, patients, and their families is grounded in competency, confidence, and compassion. ResultsCX’s healthcare advocates strive to fully understand patient and member needs and respond with caring assistance that makes lives better.
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