We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty levels brands need to thrive and grow while improving efficiency and reducing costs.
When it comes to member support and customer care, healthcare is different. These interactions are rarely just transactional—a person’s well-being and ...
When we talk about intelligence in the context of our businesses and industries, it’s best we first establish what is meant when we say “intelligence.” ...
For ResultsCX, a business process outsourcing (BPO) company, keeping up with shifting customer expectations means acting with agility. ResultsCX provides ...
CASE STUDY The Challenge: Customer care performance did not meet client and customer expectations, demonstrated by: Poor service quality Low CSAT scores High call abandonment rates Download ...
CASE STUDY The Client: The client, a renowned Fortune 500 company, is a home improvement specialty retailer operating throughout North America and beyond. Since 2017, ResultsCX has been a valued partner ...
1) Improving Customer Service is Becoming a Priority for Businesses 56% of businesses say improving digital customer experience is their top priority. 44.5% of companies recognize customer experience ...
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