We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty levels brands need to thrive and grow while improving efficiency and reducing costs.
When it comes to member support and customer care, healthcare is different. These interactions are rarely just transactional—a person’s well-being and ...
When we talk about intelligence in the context of our businesses and industries, it’s best we first establish what is meant when we say “intelligence.” ...
For ResultsCX, a business process outsourcing (BPO) company, keeping up with shifting customer expectations means acting with agility. ResultsCX provides ...
CASE STUDY The Challenge: Open Enrollment season raises the stakes for agent knowledge and operational capacity, necessitating: Expedited time to proficiency for new hires Agent proficiency ...
CASE STUDY The Challenge: Surge in customer support demand strained existing CX operations, including: Agent shortage at the time of expanding need Increase in sales and customer service volumes ...
CASE STUDY The Client: The client, a renowned Fortune 500 company, is a home improvement specialty retailer operating throughout North America and beyond. Since 2017, ResultsCX has ...
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