We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty levels brands need to thrive and grow while improving efficiency and reducing costs.
When it comes to member support and customer care, healthcare is different. These interactions are rarely just transactional—a person’s well-being and ...
When we talk about intelligence in the context of our businesses and industries, it’s best we first establish what is meant when we say “intelligence.” ...
For ResultsCX, a business process outsourcing (BPO) company, keeping up with shifting customer expectations means acting with agility. ResultsCX provides ...
The COVID-19 pandemic has shifted the way we approach healthcare, and the upcoming resumption of Medicaid redeterminations is no exception. In 2020, the federal government declared a Public Health Emergency ...
CASE STUDY The Challenge: Customer care performance did not meet client and customer expectations, demonstrated by: Poor service quality Low CSAT scores High call abandonment rates Download ...
CASE STUDY The Client: The client, a renowned Fortune 500 company, is a home improvement specialty retailer operating throughout North America and beyond. Since 2017, ResultsCX has been a valued partner ...
We are proud of two new Silver and Bronze Stevie Sales and Customer Service Awards wins, for outstanding successes achieved by our health plan support operations. ResultsCX was named a Silver Stevie Winner in the Best Customer Engagement category for leveraging digital outreach strategies designed to increase healthcare appointments. ResultsCX was also named a Bronze Stevie Winner in the Achievement in Customer Experience category for the creation of a CMS Taskforce for its Medicare Advantage clients. Congratulations to our member advocate teams promoting better outcomes for health plan members and improving clients' CMS Star Survey results.
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