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Introducing "Experience Matters" Our New Podcast Series

In each episode of "Experience Matters," we explore a different CX challenge and innovative ways to meet it.

Listen now.

Or follow the links below to check out the latest podcast episodes:

The Challenge of Leading with No Fear: Steve Gutzler of Leadership Quest — June 5, 2020

The Challenge of Obtaining Customer Service Talent: Jerry Leisure, CEO of Officium Labs — July 22, 2020

The Challenge of Frontline Engagement: Karin Hurt and David Dye — July 28, 2020

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  • Posted in: Officium Labs

    If you are feeling a bit tired or worn down today, THIS is what you need! Steve is one of the most encouraging leadership coaches on the planet. With a great deal of fear present in the world today, Steve's techniques will help you to overcome obstacles and bring new life to your team! #Leadership #Ideas/Inspiration #Coaching/Mentorship ​​​

  • Posted in: Officium Labs

    In the video game industry, a player’s journey from download to devotion has many steps and should the game fail the player, well, that’s one less customer and untold dollars lost. Jerry Leisure knows this all too well. He co-founded Officium Labs with business partner Scott McCabe last year to create dynamic experiences that satisfy their customers time after time. ​

  • Posted in: Officium Labs

    Everyone is talking about customer service automation, but very few companies are doing it well. Sheryl Walton breaks down a highly effective path for successful automation, and makes it easy to understand the key steps. Sheryl is a well-known veteran in the automation space and has been designing successful programs for years. #CustomerService #RoboticProcessAutomation ​​

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