We are a CX Think Tank building tomorrow’s socially conscious customer experience marketplace.
In each episode of "Experience Matters," we explore a different CX challenge and innovative ways to meet it.
By Sydney Delgadillo Nelson, Marketing Specialist, Officium Labs In all industries, innovation and collaboration are vital to ...
By Jerry Leisure, Co-Founder & CEO, and Nate Brown, Chief Experience Officer
The work of the customer experience leader is infinitely complex. ...
If you are feeling a bit tired or worn down today, THIS is what you need! Steve is one of the most encouraging leadership coaches on the planet. With a great deal of fear present in the world today, Steve's techniques will help you to overcome obstacles and bring new life to your team! #Leadership #Ideas/Inspiration #Coaching/Mentorship
In the video game industry, a player’s journey from download to devotion has many steps and should the game fail the player, well, that’s one less customer and untold dollars lost. Jerry Leisure knows this all too well. He co-founded Officium Labs with business partner Scott McCabe last year to create dynamic experiences that satisfy their customers time after time.
Everyone is talking about customer service automation, but very few companies are doing it well. Sheryl Walton breaks down a highly effective path for successful automation, and makes it easy to understand the key steps. Sheryl is a well-known veteran in the automation space and has been designing successful programs for years. #CustomerService #RoboticProcessAutomation
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