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Introducing Our New Podcast Series

In each episode of "Experience Matters," we explore a different CX challenge and innovative ways to meet it.

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  • Posted in: Officium Labs

    In the video game industry, a player’s journey from download to devotion has many steps and should the game fail the player, well, that’s one less customer and untold dollars lost. Jerry Leisure knows this all too well. He co-founded Officium Labs with business partner Scott McCabe last year to create dynamic experiences that satisfy their customers time after time. ​

  • Posted in: Officium Labs

    Everyone is talking about customer service automation, but very few companies are doing it well. Sheryl Walton breaks down a highly effective path for successful automation, and makes it easy to understand the key steps. Sheryl is a well-known veteran in the automation space and has been designing successful programs for years. #CustomerService #RoboticProcessAutomation ​​

  • Posted in: Officium Labs

    The challenge of this podcast episode is a big can CX professionals prove the value of their work. Everything from creating CX allies, to challenging the way we view metrics and source talent. #Leadership #Quality/CSAT #Staffing ​​​​​​

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