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  • I’ve been to quite a few award shows in my day, but never anything like the 2020 Peer Awards hosted last month at Fortnum & Mason in London’s ...

  • Poor customer service is costing companies $75 billion a year. That’s according to a 2018 report by NewVoiceMedia , which estimates those losses ...

  • In the near future, how we work, where we work, when we work—and, quite possibly, how we’re paid for that work—will be demonstratively different ...

Officium Labs Resources

  • Posted in: Officium Labs

    In this episode of Customer Driven with Chad McDaniel , Jerry Leisure, CEO of Officium Labs, discusses: Advantages of blockchain technology in online security and transactions Emerging trends in the Customer Service world in regard to the implementation of Blockchain tech The company’s B2B and B2C support models and how the gig economy and artificial intelligence are both factoring into those structures The future of Customer Experience ...

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