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In each episode of "Experience Matters," we explore a different CX challenge and innovative ways to meet it.
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2020 has put on quite a show thus far, amirite?? Any other year, massive wildfires in Australia and horrible locust plagues in Africa would have dominated ...
Building an enterprise system is a challenging process. You are building a piece of technology that is going to help your enterprise ...
In the video game industry, a player’s journey from download to devotion has many steps and should the game fail the player, well, that’s one less customer and untold dollars lost. Jerry Leisure knows this all too well. He co-founded Officium Labs with business partner Scott McCabe last year to create dynamic experiences that satisfy their customers time after time.
Everyone is talking about customer service automation, but very few companies are doing it well. Sheryl Walton breaks down a highly effective path for successful automation, and makes it easy to understand the key steps. Sheryl is a well-known veteran in the automation space and has been designing successful programs for years. #CustomerService #RoboticProcessAutomation
The challenge of this podcast episode is a big one...how can CX professionals prove the value of their work. Everything from creating CX allies, to challenging the way we view metrics and source talent. #Leadership #Quality/CSAT #Staffing
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