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With the pace of change showing no sign of slowing down — and with talent resisting calls to return to the office — technology is emerging as a key enabler for the hybrid working models of the future. The world has emerged from the worst of the COVID-19 pandemic, but its legacy remains with us. How companies operate, the ways in which people work, and employee expectations have changed for good. Hybrid and remote working models are here to stay, but many organizations are still grappling with what they mean for their employees and operations. Although work-from-home business models have matured enormously over the past two years, enterprises still find ...
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There comes a point at which you’ve got to acknowledge that a long-accepted way of doing things is being upended. This can be due to advances in technology or changes in society or both. That’s precisely where we are in the world of customer service and support. But, it is not manifesting as a move from one stable paradigm to another. Instead, we are seeing the creation of a highly dynamic environment with continuous change as a built-in aspect. CLICK HERE TO READ THE FULL ARTICLE IN CX INSIGHT MAGAZINE #RoboticProcessAutomation #CustomerService #DataAnalyticsManagement
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by Amardeep Modi, Everest Group March 02, 2022 We are pleased to share this post from guest blogger Amardeep Modi, Everest Group. Demand is growing for attended RPA robots that act like on-demand virtual digital assistants activated by humans to help with manual tasks, improving productivity, collaboration, and customer experience. In this blog, we’ll break down the must-have capabilities in an enterprise-grade attended RPA solution, the top adoption challenges, and the key best practices. What should you look for in an enterprise-grade attended Robotic Process Automation (RPA) solution? With the need for digital transformation significantly ...
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by Karen Inbar December 13, 2021 There are thousands of inefficiencies across your business, ranging from process bottlenecks, execution gaps and error-prone manual tasks to systems latency and overreliance on the knowledge base. Yet identifying each of them and knowing which to focus on first in process automation and optimization efforts isn’t easy without access to the right data and insights. Enter NEVA Discover, NICE’s artificial intelligence (AI) powered desktop analytics and task mining solution. With NEVA Discover, you can get visibility into how your employees are executing tasks and processes on their desktops, enabling you to uncover ...
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by Orr Rachlevsky January 12, 2022 Is your business ready to comply with the new FDCPA requirements? NEVA can help. Regulation F to 12 C.F.R. 1006, which was enacted by the Consumer Financial Protection Bureau (CFPB), is the first set of comprehensive federal debt collection regulations interpreting the Fair Debt Collection Practice Act (FDCPA). It took effect on November 30, 2021, in a year that the CFPB imposed more than $60 million in penalties on 30-plus companies, including $15 million for direct violations of FDCPA. Given President Joe Biden’s increased enforcement and monetary penalties for unfair and deceptive acts and practices, ...