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Blog Entry
How Putting ‘Family First’ Can Pay Off for Your Business

Angel Brockbank, Director of Customer Experience at Chatbooks, discusses how business leaders can use technology to support working parents, carers and more. Balancing parenthood and careers used to be impossible. Years ago, it was expected that a parent would remain home to raise children ...


Blog Entry
Conversations with Clients: Gladys Labradores, Conduent Philippines

This past August, Shreekant Vijaykar, director for Asia Operations for COPC Inc., had an opportunity to sit with Gladys Labradores, regional director for Conduent, in Manila, Philippines. Gladys is a seasoned BPO leader with proven expertise in service operations and contact center strategies....


Blog Entry
Gig Workers and the Law

Just in time for our panel discussion on utilizing the #GigEconomy at #CRSDenver next week, some of the legalities of how gig workers are categorized hit the news based on a new law that will go into effect in California on Jan 1 st 2020. https://www.nytimes.com/2019/09/11/business/economy...


Blog Entry
Postcard from an Industry Conference

I have just wrapped up three days at an industry conference and am reminded of the value of spending time listening to, talking amongst and sharing with our colleagues across this fun industry. It was great to run into some EITK contacts old and new. In addition to catching up with @Daniel...