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Consumers are staying home, and it looks like that might not change any time soon. But what also isn’t changing is customers’ high expectations for quality service. This creates a particularly unique challenge for brands that are more accustomed to serving customers face to face as they move to...
At our October 17 webinar , “How To Deliver EPIC Social Media Engagement?” HGS VP of Marketing Lauren Kindzierski and HGS Director of Social Care Practice Amanda Sternquistbshared up-to-the-minute social strategies for achieving faster response times, increasing response rates, using...