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Blog Entry
How to Stay Connected With Customers Virtually When They’re Stuck at Home

Consumers are staying home, and it looks like that might not change any time soon. But what also isn’t changing is customers’ high expectations for quality service. This creates a particularly unique challenge for brands that are more accustomed to serving customers face to face as they move to...

Blog Entry
How To Deliver EPIC Social Media Engagement?: Our HGS Pundits Weigh In

At our October 17 webinar , “How To Deliver EPIC Social Media Engagement?” HGS VP of Marketing Lauren Kindzierski and HGS Director of Social Care Practice Amanda Sternquistbshared up-to-the-minute social strategies for achieving faster response times, increasing response rates, using...