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Customer experience has taken on a new definition and dimension amidst the current COVID-19 crisis. Customer expectations have heightened as purchase priorities have shifted and buying behavior has changed. What was earlier considered as a good customer experience is table-stakes today. Most...
When it comes to satisfying the munchies, this consumer packaged goods client is a powerhouse in serving the yum. Operating in locations found across the world, this company leads with notable, well-loved global and local brands found in the average household. To meet its commitment to ensuring...
Every day, the United States intelligence community produces the President’s Daily Brief. It’s a summary of high-level, all-source information and analysis on national security issues produced for the president and key cabinet members and advisers. 1 Sounds like a great ...
With businesses of all sizes popping up everywhere with every product imaginable, how can you ensure that your company stands out from the competition? Offering exceptional customer service keeps customers happy, which allows you to create long-term relationships and increase the lifetime value...
Disruption and transformational change continue to shake up the status quo across healthcare. Well-established retail disruptors and uniquely differentiated digital-first innovators are each vying for control of the consumer relationship. That’s leaving incumbents, the traditional providers,...
There is a great deal of debate about what metrics call centers should measure now, especially with COVID-19 and the accompanying shift to work-at-home agents , staffing shortages , and persistent supply chain issues straining customers’ patience. Despite changes in technology, new contact...
CX Best Practices eCommerce Posted September 29, 2020 The polarity of the pandemic is undeniable. On the one hand, COVID-19 has fostered anxiety and uncertainty across the globe, yet it has also highlighted the strength of the human spirit and our ingenuity in...
CX Best Practices Posted December 29, 2020 In a year dictated by the various stages and devastating impacts of the global pandemic, there have thankfully also been some inspiring moments. These included our ability as a global community to quickly adapt and evolve all...
by: Kustomer November 24, 2020 Kustomer Quickly Helps Rainbow Shops Reduce Abandon Rate by 60%, Improve Agent Satisfaction And Deliver A Modern Customer Experience New York, NY – November 24, 2020 – Rainbow Shops , a fashion retailer with 12,000 employees worldwide, today announced...
by: Andrea Paul, Content Marketing Manager June 3, 2020 Until now, the omnichannel, cloud-based, 360-degree customer view-enabled contact center was mostly a pipe dream, touted by technology vendors and thought leaders, with a majority of businesses falling short of this gold...