The Execs In The Know CX Marketplace is a robust, dynamic solutions showcase where senior corporate decisionmakers can share valuable peer-to-peer insights into a wide variety of potential business partners.
Last week, I begrudgingly brought my SUV to the dealership for a routine inspection and oil change. I dread these service visits (and put them off as long as I can) because I know absolutely nothing about automobiles. As I waited for the service to be done, the mechanic would occasionally...
Like any workplace, support centers lose employees every now and then, whether they find another job or move up in the company. Unfortunately, customer service attrition goes beyond those reasons — a report from Cresta Insights shows that contact center attrition is 1.3x the national...
Providing remarkable customer experiences is the mission that guides everything ResultsCX does on behalf of our clients. It’s in our DNA. Recently, our client Comcast Business awarded one of our colleagues for her outstanding contributions to their customer acquisition and retention...
Every year, Newsweek releases a list of the top companies providing the best customer service. This thorough ranking highlights excellence across industries and incorporates both ecommerce and brick-and-mortar retailers, helping set service expectations for both consumers and businesses by...
High-performing organizations spend time creating company values that link employee engagement to broader customer experience strategies and the company’s overall success. These values then become woven into every aspect of the organization and from all levels of management. We surveyed...
The evolution of the workplace continues to reach new heights, with many technologies fortifying the capabilities of remote work. While it’s easy to be excited for the future of work, one must never forget a core component in truly making a work-from-home model achieve success: fostering trust...
CH Consulting Group combines a creative, holistic, and collaborative methodology to deliver contact center solutions that reduce costs, increase efficiencies and improve customer experience.
Watch the full podcast here: Or click here to just listen to the audio. Talking with Jakob Mattice today about the amazing themes from the ICMI Contact Center Expo in Orlando. Meeting in person, building community and networking with so many great colleagues was so...