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Blog Entry
Evolving World of Work: Top 3 Call Center Insights to Track

Serious, unusual circumstances like a pandemic tend to shine a spotlight on the call center insights that matter most. That’s because stressful times and uncertain economic conditions can bring out the worst in everyone: customers’ emotions might run high while their patience hits an all-time...


Blog Entry
Why Data Will Power the Future of the Contact Center

by: Andrea Paul, Content Marketing Manager June 3, 2020 Until now, the omnichannel, cloud-based, 360-degree customer view-enabled contact center was mostly a pipe dream, touted by technology vendors and thought leaders, with a majority of businesses falling short of this gold...


Blog Entry
Groupon's Sagarika Prusty on Laying the Foundation for a Smart Data Strategy

The more information brands collect on their customers, the harder it is to put all that data to good use – and the role of the data scientist is evolving with the times. In this interview, Know It All ( KIA ) Community Member and Director of Advanced Analytics at Groupon, ...


Blog Entry
Sutherland and Google Cloud Help You Elevate Customer Experiences

Satisfaction and forward momentum are key for your customers. Your success depends on it. That’s why it’s essential for you to be supported by a dedicated customer experience provider. Elevating customer experiences is one of our main pillars. Sutherland’s managed services for customer...