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Ready to see what radically personal customer service looks like? Sign up for a free demo with Gladly today. With more customer service platforms to choose from now than ever before, navigating the crowded market can be a challenging task. Zendesk and Gladly are two of the more popular...
Challenge As a leading pet supplier retailer in the US, this client prides itself on its strong connection to the communities in which it operates, and it has also won outstanding retailer awards in the past. In addition to selling the most popular pet products, it also offers dog...
Customer expectations evolve over time. Today, they demand a greater level of personalization than ever before. Customers share information with the brands they trust and, in return, expect experiences to be connected between and across channels. Ultimately, customers expect companies to know...
It’s not rocket science, and they’ll reward you for it. Just when brands thought they’d survived the pandemic and global supply chain shortages, two and half years later, customers and marketers are now plagued by the highest inflation in forty years and escalating energy prices. Will it ever...
Listen to the full podcast here: Welcome to the pod, Erica. Do I have your permission to record this call for quality assurance? You sure do, Hailey. Great. Thank you so much. So Erica, can you give our listeners and readers some insight into your background, where you...
Human centricity: That’s what excites Andre Kaiser, Marketing Director at Commerzbank, most about customer experience (CX). “Customer centricity is a buzzword; we need to also have employee centricity,” said Kaiser during the Xperience 2022 opening customer keynote panel. The term ...
Today’s companies are constantly flooded with loads of valuable data, and proper analysis of such data is essential for better strategic decision-making and process improvements. Real-time analytics and elevated CX directly impacts higher brand preference, revenue and cost improvements, and...
Elizabeth Magill | VP Marketing. High quality customer service has always been the unsung hero of driving company profits, and the contact center experience often plays a key role in how that service is delivered and received. Back in 1990, a Harvard Business...
Chris O'Brien | Marketing Manager. Many of the things we used to consider reassuringly normal around the holidays have been upended by the events of 2020. We’re traveling less ( 46% of US travelers planned less travel this year) spending less (retail sales are likely to drop 10.5%) ...
Elizabeth Magill | VP Marketing. Organizations are constantly looking to improve their customer experience (CX). While the contact center has always played a key role in this, since we’ve been in this global pandemic, the contact center has become the place...