The Execs In The Know CX Marketplace is a robust, dynamic solutions showcase where senior corporate decisionmakers can share valuable peer-to-peer insights into a wide variety of potential business partners.
Digital customer support is new and exciting – bringing a world of possibilities for boosting customer loyalty and lifetime value (LTV). But how do you measure results? Key performance indicators (KPIs) can help prove your success in digital customer support and can also help you continuously...
By Allison O'Holleran, Product Marketing Manager at Helpshift Many AI + Chatbot providers in recent years have convinced brands that deploying their technologies will result in an improved customer experience while reducing operational inefficiencies and associated costs. Yet many of those...
For many years, the hype surrounding artificial intelligence (AI) overshadowed its real-world impact. More recently, AI is delivering on its much discussed promise . This shift has resulted from an exponential increase in both computing power and available data. Today, 40% of marketing and...
In 2007, I moved to the United Kingdom. This amazing life adventure opened my eyes to cultures, languages, and opportunities I had never experienced in America. Upon arrival, it was clear my American English was not going to cut it in the UK. I immediately started hearing words I didn’t...