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Customer service is critical to both the customer experience and business success. Here are 3 ways to leverage technology to deliver a great customer experience. By Alexander Kvamme In preparation for Customer Service Week (which runs from Monday, October 3, through Friday, October 7)...
by Karen Inbar December 13, 2021 There are thousands of inefficiencies across your business, ranging from process bottlenecks, execution gaps and error-prone manual tasks to systems latency and overreliance on the knowledge base. Yet identifying each of them and knowing which to...
Human resources come with a large volume of paperwork, processes, and countless interactions between employees and the department. It’s only logical for the industry to tap into artificial intelligence (AI) and machine learning (ML) to streamline recruitment and employee management processes,...
Consumers use online platforms due to their convenience and on-demand services. Nowadays, you can buy various products and services ranging from daily groceries to home services, or even high value purchases such as homes and automobiles. The global retail and e-commerce industry has seen...
Similar to your favorite ice cream brands, artificial intelligence (AI) comes in many flavors. For contact centers, there are 10 types that empower you and your agents to deliver hyper-personalized customer experiences. 1. Smart data Dirty data has plagued businesses for decades,...
Customer service can make or break a business. So, it’s troubling that many organizations still get it wrong, according to a recent survey 1 . This infographic shows how artificial intelligence (AI) helps you overcome the key frustrations of surveyed customers and get service right. VIEW THE...
When we talk about intelligence in the context of our businesses and industries, it’s best we first establish what is meant when we say “intelligence.” We’re not referring to the individual intelligence each of us gains in school. This is not a discussion of class curriculum or degrees received....
There is an adage in machine learning, garbage in, garbage out. Customer experience management platforms like Nexcom’s RevealCX Boost ¹ offer innovative ways of efficiently collecting data. The vast potential of Artificial Intelligence (AI) is lucrative, but rushing to implementation can be a...