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Human resources come with a large volume of paperwork, processes, and countless interactions between employees and the department. It’s only logical for the industry to tap into artificial intelligence (AI) and machine learning (ML) to streamline recruitment and employee management processes,...
Consumers use online platforms due to their convenience and on-demand services. Nowadays, you can buy various products and services ranging from daily groceries to home services, or even high value purchases such as homes and automobiles. The global retail and e-commerce industry has seen...
Similar to your favorite ice cream brands, artificial intelligence (AI) comes in many flavors. For contact centers, there are 10 types that empower you and your agents to deliver hyper-personalized customer experiences. 1. Smart data Dirty data has plagued businesses for decades,...
Customer service can make or break a business. So, it’s troubling that many organizations still get it wrong, according to a recent survey 1 . This infographic shows how artificial intelligence (AI) helps you overcome the key frustrations of surveyed customers and get service right. VIEW THE...
When we talk about intelligence in the context of our businesses and industries, it’s best we first establish what is meant when we say “intelligence.” We’re not referring to the individual intelligence each of us gains in school. This is not a discussion of class curriculum or degrees received....
There is an adage in machine learning, garbage in, garbage out. Customer experience management platforms like Nexcom’s RevealCX Boost ¹ offer innovative ways of efficiently collecting data. The vast potential of Artificial Intelligence (AI) is lucrative, but rushing to implementation can be a...
Artificial intelligence (AI) is radically changing the CX landscape, creating new opportunities for customers to engage with brands, where they want to interact — and for whatever reason — from tech support and customer service to buying something. However, the use of AI doesn’t come without...
I grew up in the hotel industry and after more than 30 years have weathered many storms, including the aftermath of 9/11 where we saw negative bookings. However, I never imagined I would see the impact which the global pandemic has had on the industry. While COVID 19 has inflicted a...