A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics, and digital transformation, with deep domain expertise focusing on back-office processing, contact centers, traditional and digital customer care, to deliver transformational impact to clients. HGS takes a true “globally local” approach, with over 41,110 employees across work-at-home and 59 delivery centers in seven countries, making a difference to some of the world’s leading brands across nine key verticals.