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Saudi Arabiaโ€™s First COPC Inc. Certified BPO: ccc by stc


, Sept. 19, 2022โ€” COPC Inc. is pleased to announce that ccc by stc has met the COPC Customer Experience (CX) Standard

 requirements. Headquartered in Riyadh, Saudi Arabia, ccc is a leading CX management business processing outsourcer (BPO). The company provides a spectrum of seamless solutions that span outsourced customer care, technology services, digital business, consulting, back-office, and other specialized services for enriching customer experience.

COPC Inc. proudly recognizes ๐—ฐ๐—ฐ๐—ฐ as the ๐—ณ๐—ถ๐—ฟ๐˜€๐˜-๐—ฒ๐˜ƒ๐—ฒ๐—ฟ BPO in ๐—ฆ๐—ฎ๐˜‚๐—ฑ๐—ถ ๐—”๐—ฟ๐—ฎ๐—ฏ๐—ถ๐—ฎ to achieve ๐—ผ๐—ฟ๐—ด๐—ฎ๐—ป๐—ถ๐˜‡๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐—ฎ๐—น ๐—ฐ๐—ฒ๐—ฟ๐˜๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป. The achievement of ccc exemplifies the highest commendation in customer experience and operational performance.  Becoming COPC Inc. certified commitment to service excellence supported by high-performance operations that consistently surpass COPC Inc.โ€™s global benchmarks.

The company underwent a baseline assessment to understand compliance levels and evaluate COPC CX Standard compliance. After evaluation, ccc developed approaches to remediate operational gaps and incorporate additional best practices to improve overall performance.

โ€œThis historic milestone takes us closer to our primary goal of becoming the most trusted brand for CX management in Saudi Arabia. And itโ€™s a testament to our efforts to enhance the value of ccc and help strengthen our business model and exceed our customersโ€™ and partnersโ€™ expectations,โ€ said CEO of ccc Mansour Al Dalaan.

With operational guidance and training, ccc successfully implemented COPC Inc. processes and frameworks, effecting positive change at every level. The organization constructed correct governance models, KPI measurement approaches, review methods, improvement actions/methodologies and performance tracking approaches.  

As a result, ccc built the foundation necessary to qualify as a high-performance organization, consequentially enhancing CX while reducing operational costs. CEO Dalaan said, โ€œWe will strive further to ensure that the good work continues, and with COPC certification, we can confidently say that we are one step ahead of our competitors.โ€

โ€œAfter two years of hard work involving 6,000 employees and two sites, ccc overcame complex global and multi-national challenges. The evolution of ccc over the past several years is ๐—ฟ๐—ฒ๐—บ๐—ฎ๐—ฟ๐—ธ๐—ฎ๐—ฏ๐—น๐—ฒ, and we commend their tireless efforts to become a significant leader in the industry. We look forward to many more years of success as they continue on their ๐—ท๐—ผ๐˜‚๐—ฟ๐—ป๐—ฒ๐˜† of ๐—ด๐—ฟ๐—ผ๐˜„๐˜๐—ต and ๐—ฒ๐˜…๐—ฝ๐—ฎ๐—ป๐˜€๐—ถ๐—ผ๐—ป,โ€ said COPC Inc. COO Kyle Kennedy. 

About COPC Inc.: โ€ฏโ€ฏ  
For over 25 years, COPC Inc. has helped transform operations that support the customerโ€ฏexperience.โ€ฏThe company created the COPC Standards, a collection of performance management systems for call center operations, customer experience management, vendor management and procurement.โ€ฏโ€ฏ โ€ฏ  
Today, COPC Inc. is an innovative global leader empowering organizations to optimize the delivery of a superior service journey.โ€ฏOrganizations worldwideโ€ฏdepend on COPC Inc. for expert consulting, training, certification, benchmarking and research solutions.