CH Consulting Group combines a creative, holistic, and collaborative methodology to deliver contact center solutions that reduce costs, increase efficiencies and improve customer experience.
The contact center industry had to quickly adapt to new challenges in the wake of the COVID-19 pandemic, from handling more complex calls to adjusting ...
My team and I are partnering with several healthcare and medical clients to help implement processes, invest in technology and identify people to better ...
Moving your healthcare contact center to a cloud solution can have many benefits for your organization. Cloud-based contact centers can help reduce costs, ...
The Ultimate Guide to Contact Center as a Service (CCaaS) Due to the tremendous product and service competition in many marketplaces, providing exceptional customer experience has become ...
Optimizing the Healthcare Contact Center for Results The client is an innovative pharmaceutical company committed to advancing the health of women and championing awareness of women’s healthcare issues. ...
INTRODUCTION Voice of the Customer Data Audit Tool Customer Experience , Customer Journey Mapping, and Voice of the Customer (VOC) have been industry buzz words in the contact center industry for ...
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