Know It All, or KIA (“KEE-ah”), is our exclusive, private online community where CX Leaders from top consumer brands work together to solve current challenges, build new strategies, and position for the future.
The coronavirus pandemic is posing significant challenges for CX Leaders and their service operations. Click here to view our community's discussions and resources relating to COVID-19 and operational readiness.
At the Customer Response Summit’s #WomeninLeadership interest group session yesterday we discussed what it means to be a great leader – man or woman. We agreed that it’s not about running a business. It’s about developing people. Here’s the list of leadership qualities and ideas that we believe are essential to creating a work environment that is productive, collaborative, compassionate, and fair to all.
Are there any we’ve left out? What would you add to this list?
Join our online community for more great discussion, and to take advantage of a members-only special offer of 50% off registration for our next Customer Response Summit in Hollywood, FL, March 2-4, 2020.
KIA Community is Execs In The Know's private online discussion forum for CX Leaders. All senior CX executives at consumer brands are welcome (no business partners, please)! Click here to request to join.