About

About the KIA Community

CX Leaders are hungry for new ideas and approaches that consumer brands are leveraging right now to transform the customer experience. Know It All (KIA) empowers its members to crowdsource and connect with other top executives in a collaborative, non-competitive environment to solve CX challenges within their own organizations.

How the KIA Community Can Help

  1. Break out of the silo. Many CX Leaders bump up against organizational siloes that block them from building on the learnings of teams within their own companies. Bust the “bubble” effect through open conversation with CX practitioners from a wide variety of sectors, disciplines, and organizational perspectives.
  2. Fast-track C-suite buy-in for CX improvements. It can be hard to get the mindshare, budget, and buy-in to shift to more innovative and transformative opportunities. Find out what’s being done successfully at other top brands to build your strategy to cut through the red tape.
  3. Make better-informed decisions. CX leaders are looking for concrete information as they consider CX-related improvements. Learn from KIA members who have already taken similar actions and have experiences to share.
  4. Gain insider information on prospective vendors. CX Leaders are inundated with sales pitches from prospective vendors, and it can be challenging to determine which solutions will help them achieve their organizational goals. KIA’s CX Marketplace will provide corporate brand only access to valuable peer insights in a candid, no pressure to buy environment.

KIA Community Demographics

Key Features

  • Over 50% of Members VP-Level+
  • Robust Peer-to-Peer Networking Tool
  • Deep-Dive Discussions by Topic
  • Insightful Q&As with Thought Leaders
  • Executive Job Board - coming soon in 2019
  • CX Marketplace - coming soon in 2019