High-performing organizations spend time creating company values that link employee engagement to broader customer experience strategies and the company’s overall success. These values then become woven into every aspect of the organization and from all levels of management.  We surveyed nearly 6,000 employees across industries at business processing Read more>>>

To survive in the CX industry, it’s no secret that businesses must be fast, agile, adaptive, and reactive. Processes must be efficient as well as effective to ensure that customers receive satisfaction in every touchpoint. Changing consumer behavior and preferences have to be considered every time important decisions must be made. Change is a constant Read more>>>

With businesses of all sizes popping up everywhere with every product imaginable, how can you ensure that your company stands out from the competition? Offering exceptional customer service keeps customers happy, which allows you to create long-term relationships and increase the lifetime value of your brand. But, by improving your overall customer Read more>>>

The evolution of the workplace continues to reach new heights, with many technologies fortifying the capabilities of remote work. While it’s easy to be excited for the future of work, one must never forget a core component in truly making a work-from-home model achieve success: fostering trust and togetherness between teams, despite the distance. Read more>>>

The banking and financial services (BFS) industry is driving today’s rapidly evolving digital technologies. Not only have we seen the pandemic accelerating the adoption of digital payments and wallets, contactless banking, and other credit schemes, such as “buy now, pay later” solutions, but the impact can be perceived across the board. Consumers are Read more>>>

The modern ecommerce customer has higher standards than ever before, demanding a certain level of quality and personalization. In Gladly’s 2022 Customer Expectations Report , we found that 66% of consumers prefer brands that know them and can recommend things they would like. As a result, every digital retailer has an obligation to build and maintain Read more>>>

Ready to see what radically personal customer service looks like? Sign up for a free demo with Gladly today. With more customer service platforms to choose from now than ever before, navigating the crowded market can be a challenging task. Zendesk and Gladly are two of the more popular options companies opt to use, with each offering its own Read more>>>

Building out proactive service is key to creating stronger customer relationships that ultimately increase long-term value. Every channel has the opportunity to employ proactive customer service strategies when brands use the right tools, training, and automation to execute them. Let’s take a look at some top proactive customer service examples by Read more>>>

The headlines seem to be blaring everywhere: a recession is coming, inflation is out of control, COVID-19 isn’t over, big tech is laying off tons of people, and people are leaving the workforce in droves through The Great Resignation or quiet quitting. Every day seems to bring more challenging news for businesses, despite customer expectations Read more>>>

Whether you’re an ecommerce startup, a brick-and-mortar powerhouse, or an omnichannel brand with both an online and offline presence, your customer experience impacts your revenue. In the best cases, it can be transformative for a business. From customer service to loyalty programs, the opportunities to derive more value from your various customer Read more>>>