In today’s digital age, artificial intelligence (AI) has transitioned from a mere trend to an essential component of customer service solutions. At OP360, ...
When generative AI was thrust into the tech limelight in late 2023, it was like meeting that hotshot new hire at the office—someone ready to shake things ...
The Philippine IT-BPM Industry in Numbers According to the IT and Business Process Association of the Philippines (IBPAP), the Philippines commands ...
OP360 is a US-headquartered BPO providing nearshore and offshore support to ambitious companies.
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Collaborating with a next-generation challenger BPO offers greater flexibility and agility compared to traditional BPOs. Our clients benefit from improved customer experience, reduced operational costs, ...
Improving the Customer Satisfaction Score (CSAT) and hitting Key Performance Indicators (KPIs) goes beyond just ticking off business checkboxes. These metrics are barometers of customer satisfaction and ...
In today’s digital age, an omnichannel approach, which aims to provide a seamlessly integrated customer experience across multiple platforms, has become indispensable for consumer companies. Yet, while ...
Ridgefield, CT – June 3, 2024 – OP360, a provider of customer support solutions, today announced the launch of its AI-powered agent ecosystem. This approach combines skilled agents with AI technology to deliver improved customer experiences.
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