Every single customer service interaction has the potential to make or break brand loyalty. This is no secret. Just one bad customer experience can be enough to send someone in search of an alternative product or service; according to Gartner, simply requiring a customer service interaction ...
An engineer at Google made headlines recently when he was put on administrative leave for insisting the company’s AI was sentient . To the untrained eye, published conversations between the engineer and LaMDA, the AI, certainly read like something straight out of the sci-fi movies humans have...
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On August 6, 2024, we’ll delve into the most pressing topics and chart the course for Outsourcing’s future. As global dynamics shift and customer demands intensify, the strategic importance of Outsourcing has never been greater. Embracing change and innovation while keeping your customer and...
08-06-2024 | 08:30 AM - 04:00 PM CST Brentwood TN
For CX leaders, the integration of GenAI presents a transformative opportunity for customer experience innovation. However, few leaders are confident in moving from proof of concept through to production—especially at scale. Execs In The Know invites you to join this Virtual Executive...
05-16-2024 | 01:00 PM - 02:30 PM ET
The Philippines is a leading destination for cost-efficient outsourcing due to its significantly lower labor costs, offering up to 70% savings on labor expenses across various sectors. With an average annual salary of $7,000 USD, the country provides substantial cost savings without sacrificing...
_The Philippine Advantage eBook 2024 Final (1).pdf
The Philippine IT-BPM Industry in Numbers According to the IT and Business Process Association of the Philippines (IBPAP), the Philippines commands an 18% global market share in customer experience, standing tall in IT & digital services, healthcare services, and employee satisfaction...
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