When evaluating customer service technology, you must ensure the solutions they provide will give you the desired impact. Whether you’re looking for higher CSATs, lower operation costs, or a combination of the two, knowing how to assess a tool is invaluable. It can save you time, money, and headaches.
From help desk software to AI live chat to customer feedback surveys to community forums — there are a number of different options to sift through, which can be a daunting task to take on. Luckily, there’s a method for evaluating them.
Check out the must-have essentials of any customer service technology worth your investment.
7 Steps to Evaluate Customer ...