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  • New Survey Finds Less Tolerance For Slow Customer Service; Overall USPS Mail Delivery Performance Re

    New Survey Finds People Have Less Tolerance For Slow Customer Service A new survey examining consumer attitudes on customer service, at a time when e-commerce traffic has significantly increased due to the coronavirus pandemic, has found people to be more intolerant and skeptical of the recorded "unusually high call volume" messages.
  • Nearly half of consumers call ‘BS’ on a common customer service greeting.

    The Raleigh, N.C,.-based outsourcing firm released the results of a survey it conducted with consumers about their service experiences amid COVID-19. Close to 50 per cent said they did not believe recorded greetings such as ‘We’re currently experiencing an unusually high call volume,” and 80 per cent don’t bother waiting around.

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