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  • Embracing World of Work Guide

    Posted in: Calabrio

    How Are Leading Contact Centers Turning Forced Changes Into Future-Ready Strategies? COVID-19 has dramatically transformed the way we work. Those changes aren’t temporary. Work life will never be the ...

  • The Top 10 Use Cases for Contact Center Analytics

    Posted in: Calabrio

    The contact center is the heart of a brand's customer service strategy and has always been a core piece to the larger puzzle of instilling true brand loyalty. An astronomical amount of data is pouring ...

  • The Definitive Guide to the Modern Contact Center

    Posted in: Calabrio

    To successfully face these new challenges, contact centers leaders are turning to innovative technologies to increase customer retention, empower agents and deliver measurable business value. Download ...

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Webinar

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Customer Panel: What We Learned After Shifting to a Remote Workforce

Watch the webinar to learn:

• What the biggest challenges were in shifting to a WFH model
• How they maintained strong customer service levels during the transition
• What are their best tips for scheduling, training, evaluating and managing a remote workforce

Click here to go to the webinar now.

Video



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