Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions.
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With the devastating loss of lives and livelihoods, it’s strange to hear prognosticators speak of “opportunities in the New Normal.” But history tells ...
We all have a new normal right now—one bound to persist in some form even after we return to our regular lives. And that’s true for contact centers as ...
The pandemic has shifted the world of work and elevated the importance of agility in contact centers to meet the moment – whatever that moment may be. ...
Calabrio workforce management is designed for the modern contact center and the modern workforce. Through employee empowerment tools, intelligent automation, reporting and global support, Calabrio’s WFM ...
If you want your organization to lead in the New Normal — or the Next Normal or whatever the recovery period is called — what are some steps you can take? How can you position your organization to capitalize ...
So, what does it mean to be a “resilient” in 2020-21? If you want your organization to lead in the New Normal — or the Next Normal or whatever the recovery period is called — what are some steps you can ...
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