Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions.
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With the devastating loss of lives and livelihoods, it’s strange to hear prognosticators speak of “opportunities in the New Normal.” But history tells ...
We all have a new normal right now—one bound to persist in some form even after we return to our regular lives. And that’s true for contact centers as ...
The pandemic has shifted the world of work and elevated the importance of agility in contact centers to meet the moment – whatever that moment may be. ...
An Inflection Point in Cloud Transformation As the COVID-19 crisis accelerated the digital transformation timeline across the business world, one estimate suggests we collectively crammed 5.3 years of ...
Gamification is one of the “buzz words” of the contact center industry in the last few years. In fact, gamification was already a $6 billion industry in 2018 and projected to grow to a $40 billion industry ...
Calabrio workforce management is designed for the modern contact center and the modern workforce. Through employee empowerment tools, intelligent automation, reporting and global support, Calabrio’s WFM ...
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