Interactions, LLC

                                                                                                                                         BACK TO DIRECTORY

Connect With Us

31 Hayward Street, Suite E,

Franklin, MA 02038

1-866-637-9049

Industries We Serve

  • Automotive
  • Consumer Electronics, Technology & Software
  • Consumer Goods
  • E-Commerce/Internet Services
  • Financial Services
  • Healthcare
  • Hospitality & Travel
  • Insurance & Legal
  • Restaurants, Food & Beverage
  • Retail
  • Telecom & Utilities

Categories

Artificial Intelligence, Data Analytics/Voice of the Customer, Workforce Management

Who We Are

Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, optichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world.

Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices worldwide.

What We Do

Interaction creates craveable customer interactions with our Intelligent Virtual Assistant. The outdated contact center model leads to ineffective bots and long hold times, causing customer frustration.

Our solution provides a unified, human-like experience across all channels, automating routine tasks and handling complex issues with a blend of predictive AI, generative AI, and human support. We transform the contact center to engage rather than contain, reducing effort for customers and costs for businesses. Our assistant offers advanced analytics and integrates with leading platforms, providing holistic and measurable experiences.

We design, build, and deploy solutions tailored to client's needs, continuously monitoring for incremental value.

Visit our website to learn more about what we offer.