Centrical

                                                                                                                                         BACK TO DIRECTORY

Connect With Us

462 Broadway, FL 3,

New York, NY, 10013

1-800-538-4263

Industries We Serve

  • Automotive
  • Business Services
  • Consumer Goods
  • Energy
  • Financial Services
  • Gaming & Entertainment
  • Healthcare
  • Hospitality & Travel
  • Manufacturing
  • Outsourcing
  • Restaurants, Food & Beverage
  • Retail
  • Telecom & Utilities
  • Transportation & Logistics

Categories

Artificial Intelligence, Data Analytics/Voice of the Customer, Gamification, Operations, Outsourcing, Quality & CSAT, Coaching/Recruiting/Training, Workforce Management

Who We Are

Centrical, the Performance Experience Platform, empowers best-in-class customer experiences for the world's leading brands by building highly engaged and productive frontline teams.

The platform personalizes the employee experience, guiding individual success and growth, through AI-driven performance, coaching, and quality management, personalized microlearning, and voice of the employee - all wrapped in industry leading gamification to make the experience both fun and rewarding.

In addition, Centrical's AI copilot empowers frontline managers to develop their teams through more effective and efficient coaching.

What We Do

Gamification: Bring out the fun and friendly competition with AI-powered gamification. Personalized competitions, dynamic leaderboards, rewards, and recognition motivate teams, driving engagement and boosting performance.

AI Coaching: Centrical’s AI Copilot delivers personalized performance insights and recommendations, empowering supervisors to support their teams effectively. 

Guided Performance Improvement: Inspire employees with clear goals and instant AI-driven feedback. Recognize achievements and provide AI-driven learning and coaching for continuous improvement.

AI Microlearning: Close knowledge gaps with AI-powered microlearning. Deliver bite-sized, tailored learning automatically in the workflow, and generate microlearning activities and quizzes effortlessly with generative AI.

Visit our website to learn more about what we offer.