1. Expert Contact Center QA Outsourcing
Description: Our Expert QA Outsourcing service provides access to seasoned quality assurance professionals who help reduce operational costs and enhance customer experience quality. This service transforms your quality assurance activities into a profit-generating Business Intelligence unit, ensuring efficiency and innovation in customer interactions.
Focus: Innovating the Customer Experience (CX).
2. Proactive Evidence-Based BI
Description: The Proactive Evidence-Based BI service leverages advanced data analytics, AI, and technology to uncover hidden factors affecting your customer experience. By proactively identifying these unknowns, we help you maximize the impact of your data sources and improve overall customer satisfaction.
Focus: Identifying Unknowns.
3. Energizer Training
Description: Energizer Training provides ongoing development programs for your customer service agents, focusing on enhancing their complex CX skills. This training ensures your team is well-equipped to deliver exceptional customer service and achieve outstanding results.
Focus: Innovating Agent Skills.
4. Compliance Quality Certification
Description: Our Compliance Quality Certification service helps your organization navigate and avoid compliance risks. By certifying your customer experience delivery standards, we ensure your operations meet regulatory requirements and maintain high service quality.
Focus: Avoiding Risk.
5. CX Quality Inventory
Description: The CX Quality Inventory service identifies and addresses gaps in your processes and personnel skills. By providing actionable solutions, we support continuous improvement and excellence in your customer experience, ensuring your operations consistently meet high standards.
Focus: Validating Measurement.