Browse By Topic

Are you a CX Leader at a consumer brand? Request to join the community to access content from our private discussion forums.

1 to 2 of 2
Sort by

Blog Entry
Channel Strategy: Omni? Multi? Something Else?

Last week at NOLA CRS there were many conversations both on the mainstage and individual regarding channel strategy. The topic is on everyone’s mind and continues to be debated .... omni vs multi? Over the course of the week, here are some things I heard.... please carry on the...

Blog Entry
Member Q&A: ATB Financial's Shannon Burch on Customers' Changing Expectations

Few customers have reason to walk into their local bank branch these days, which creates new challenges but also new opportunities for enhancing customer experience. In this interview, @Shannon Burch , Market Vice President at ATB Financial, shares how this technological shift in personal...