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Blog Entry
Artificial Intelligence and the “Creepy Factor”

Yesterday @Allen Lee , @Mike Gathright , and I hosted the #ArtificialIntelligence Interest Group session at Customer Response Summit, which yielded some surprising insights into how brands and business partners are leveraging AI to smooth the customer experience – often by focusing on the...

Andrew Pine's profile image

Blog Entry
Member Q&A: Intuit's Casey Phillips on How TurboTax’s Chatbot Weathered Tax Season

Filing your taxes can be stressful. Filing your taxes online with the “help” of a dunderheaded virtual assistant? It’s a customer-experience disaster waiting to happen. Luckily, the folks at TurboTax have a secret weapon: community member Casey Phillips, chatbot product lead. We asked Casey...

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Blog Entry
Member Q&A: Symantec's Allen Lee on Being the Only Programmer in the Marketing Department

We like to talk about “wearing a lot of hats,” but let’s face it: Some “hats” are so different in style and function that they’re rarely worn by the same person within an organization. That can be a missed opportunity, according to community member Allen Lee, Senior Director at Symantec. In this...

Emily Cowan's profile image